At Accutek Packaging, we understand the highly competitive and constantly evolving nature of the manufacturing industry. That’s why we are committed to providing unparalleled simplicity and care for all of our customers and their valuable investments.
- Accutek provides local service, installation, and training through our Accutek AFO network. This ensures prompt service and minimal downtime for your machinery.
- We recognize the importance of personal attention to our customers’ unique needs, which is why we offer 100,000 square feet of warehouse space, housing our multi-million dollar local inventory within the US, coupled with our factory part-exchange policy for warranty issues. This allows Accutek to provide next-day replacement on almost any non-custom part.
- Our superior tech support is achieved through customer-specific QC pictures, exploded view diagrams, and standardized etched or numbered parts.
- We are proud to maintain a “First Call Completion” rate better than 95%, due to our stocked service machine, local parts inventories, and next-day parts exchange.
- Our factory-certified technicians are dedicated exclusively to servicing Accutek Packaging equipment, participating in ongoing hands-on training and annual re-certification.
- At Accutek, we believe in transparent pricing, and our customers can trust that they are receiving reasonably priced parts and machinery across our network. We offer product guides, spec sheets, price lists, or a tour of our factory showroom, at your convenience.
Field Service Management Solutions
Acutek technicians are eager to provide outstanding on-site service, impart in-depth training, and offer unwavering support to guarantee the peak performance of your equipment. Our skilled customer service representatives are here to address all machine-specific queries and provide valuable preventive maintenance tips as well as proactive troubleshooting assistance. Don’t hesitate to contact your dedicated sales representative to unlock detailed information on field service rates and capitalize on our exceptional service offerings.
Expert Installation
Installation services are available with all new machine purchases. Our factory trained and certified technicians can install, train, and commission your new packaging equipment. We have a team of qualified installers who serve customers located around the world. Contact your sales representative for details.
If you have any questions or concerns about our cutting-edge machinery or top-notch services, please don’t hesitate to contact us at 760-734-4177 or toll-free at 800-989-1828, or email us at service@accutekpackaging.com or service2@accutekpackaging.com.
For any inquiries or concerns regarding our equipment, service, parts, pricing, and locations, kindly reach out to us through any of the following channels. We would be delighted to assist you in any way we can.
